Crisp is a comprehensive customer service platform that offers a range of tools and features to enhance businesses’ customer service and engagement. These include a website chat widget- chatbot- CRM- shared inbox- ticketing system- campaigns- knowledge base- status page- apps- integrations- help center- and videos. The platform’s unique MagicReply AI model enables a collaboration between artificial intelligence and human agents to deliver personalized responses to customer queries. It supports various languages and channels- and also provides automated summarization and audio-to-text transcription capabilities to streamline customer service operations.