Twig AI- a tool developed by Teamsync Software Inc.- aids customer support agents in promptly and precisely addressing customer queries. By thoroughly examining a company’s documentation- knowledge bases- and previous support tickets- it offers suggested responses along with citations to ensure accuracy. Additionally- it employs sentiment analytics to assist agents in identifying potential risks in their responses. Lastly- Twig seamlessly integrates with well-known documentation and knowledge base products while safeguarding the privacy of any personally identifiable information (PII).